Frequently Ask Questions (FAQ)
What is our best Coffee?
Coffee is more than our business, it’s our passion. We import premium coffee from around the world and roast 5 days a week so our customers can enjoy the freshest coffee possible. We like them all.
How do I enter Discount codes?
On the last page, before your click "Complete my purchase," there will be a box where you can enter your discount code. Once you have entered the code, click "Apply." Your total amount will be updated to reflect the discount.
WHAT SHIPPING CARRIERS DO YOU USE?
We use the United States Postal Service and Fedex. Coffee USA offers flat rate shipping for most orders based on the destination, order weight, and shipping service.
Shipping via Military Mail (APO, FPO, DPO)
If you are shipping to a military base or diplomatic location, you'll be using an APO, FPO or DPO address. Coffee USA makes this process easy! For more information see APO shipping procedure.
APO stands for Army Post Office and is associated with Army or Air Force installations.
FPO stands for Fleet Post Office and is associated with Navy installations and ships.
DPO stands for Diplomatic Post Office and is associated with U.S. Diplomatic locations.
The tracking information will only tell you when the order gets to the facility in the United States, then it's in the military's hands to get it there, so please be as specific as possible with the unit when filling in the address information.
WHERE IS MY PACKAGE?
When we ship out your package, an automatic email will be sent to the email address that you provided when placing the order. Inside this email, you will find a clickable tracking number that will tell you exactly where your package is. If you are having trouble viewing this information, feel free to contact us.
WHAT ARE THE SHIPPING RATES?
The Coffee USA Coffee Company offers flat rate shipping for most orders based on the destination, order weight, and shipping service. We will subsidize any orders shipped to an APO address.
HOW CAN I TRACK MY ORDER?
We will send the tracking information to the email address associated with your order once the item has shipped.
HOW CAN I CHANGE MY ORDER AFTER IT’S BEEN PLACED?
Since the turnaround time on packages is so fast, changing or canceling an order after it’s been placed can be tricky. We recommend emailing (firstname.lastname@example.org) or calling us (1.800-344-2739) IMMEDIATELY if there is an issue with your order. Your email should include CANCEL/CHANGE ORDER #_____ in the subject line. Our customer service team is available for immediate order changes Monday through Friday from 7:30 AM to 5 PM central time.. We will always do our best to make sure that you’ll get what you need, but we cannot guarantee that we will be able to fix the order before it ships out.
HOW DO I RETURN AN ITEM OR RECEIVE A REFUND?
Apparel and gear can be returned up to 30 days from the date of purchase for in-store credit, a refund, or a replacement. If there is physical damage to the package or you feel it is unsafe to consume, bags of coffee can be returned for equal exchange of the same blend (or a similar blend of equal or lesser value). Coffee, at this time, cannot be returned for credit or refund. If you require further assistance, please email email@example.com
HOW SAFE IS IT TO ORDER ONLINE?
We only use the safest payment processing services on the internet. If you have any security questions or concerns, please review our payment processors' security measures: PayPal.com or Shopify Payments.
HOW DO I EDIT MY SUBSCRIPTION?
If you would like to edit your Coffee Club subscription, the easiest thing to do is tap the 'My Coffee Club' button at the top of our website. Otherwise, feel free to follow the steps below: 1. Log in to your account. 2. Under "Account Detail," select "Manage Subscriptions." 3. Select the "Edit" option. 4. Once you have made the edits to your liking, click "Submit" and your new subscription setting will be saved.
HOW DO I CANCEL MY SUBSCRIPTION?
If you would like to discontinue your subscription: 1. Log in to your account. 2. Under "Account Details," select "Manage Subscriptions." 3. Select the "Cancel" option. 4. Confirm that you want to cancel the subscription and click "Submit."
HOW CAN I CHANGE MY ORDER AFTER IT’S BEEN PLACED?
Since the turnaround time on packages is so fast, changing or canceling an order after it’s been placed can be tricky. We recommend emailing (firstname.lastname@example.org) or calling us (1.800.344-2739) IMMEDIATELY if there is an issue with your order. Your email should include CANCEL/CHANGE ORDER #_____ in the subject line. Our customer service team is available for immediate order changes Monday through Friday from 9 AM to 5 PM MT. We will always do our best to make sure that you’ll get what you need, but we cannot guarantee that we will be able to fix the order before it ships out.
Learn more about the different payment methods and accounts you can have with Coffee USA. We offer options for businesses, international, and government orders, click on one of the following links to learn more...
WHAT ARE CUTOFF DATES FOR HOLIDAY SHIPPING?
Please check back as we get closer to the holiday season!
HOW SHOULD I STORE THIS COFFEE? HOW LONG WILL IT LAST?
The thing to keep in mind when storing coffee is humidity. Keep coffee away from humidity until it is brewed. Storing it in a dark, airtight container at room temperature will keep your ground coffee fresh for up to 4 weeks. An airtight container will keep whole beans fresh for longer than a month
WHAT ARE MY PAYMENT OPTIONS?
We accept Visa, MasterCard, American Express, JCB, Discover, Diners Club debit and credit cards, PayPal, Apple Pay, Google Pay, and Amazon Payments.
Business Orders – We welcome orders from all businesses (and individuals).
Government Orders – We welcome orders from all levels of Government.
International Orders – We welcome orders from all over the world